China
Contact
Veolia Water Beijing Office

Unit 2401, 24/F, Office Building 1, Beijing Landmark Towers
8 North Dongsanhuan Road, Chaoyang District Beijing100004
Tel: +86 10 5953 2000
Fax: +86 10 5953 2247

Veolia Water Shanghai Office

Shanghai Office:
Room 1601, Citic Square No.1168 Nanjing Xi Road
Shanghai 200041
Tel: +86 21 6193 8088
Fax: +86 21 5292 5860

Veolia Water Tianjin Office

Room 804-805, MSD Plaza-C3, No. 79, the 1st Avenue, TEDA, Tianjin, 300457

Veolia Water Shenzhen Office

Room 1309 Water Building, 1019 Shennan Zhong Road, Shenzhen 518031

Tel: + 86 755 8212 7095
Fax: +86 755 8212 7191

Veolia Water Guangzhou Office

Unit 1017,10/F, West Wing, Times Square 28 Tian He Bei Road, Guangzhou 510620

Tel: + 86 20 3891 0808
Fax: + 86 20 3891 0800

1997 - First customer service center

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A Veolia Water customer services representative.

A Veolia Water customer services representative.

In 1997 the Greater Lyons area sees the opening of the first customer service centre for water supply customers in France.

Veolia Water developed the concept of customer service centers in order to be on call to its customers 24/7.

The first customer service centre is set up in Lyons in 1997. It allows consumers from the designated supply area to telephone a representative at any time enabling them to receive information about their bill, water quality and how much water they have used. They can register as a new customer or inform the company that they are moving out of the supply area or make an appointment to be connected to the mains. The concept of customer service centers has now been extended to 8 countries around the world.

Customer service center in Rabat - Morocco.

Customer service center in Rabat - Morocco.

Customer Services Centers have been in operation in 8 countries since 1997 and have contributed to an improvement in customer relations.

Annual customer surveys carried out by independent organizations testify to the growing satisfaction of consumers with this service.